AsoRockVilla Guest House

Verified reviewpoor

HOLIDAY FROM HELL! OUR ROOM WAS LIKE BEING IN A SAUNA, HAD TO TAKE SEVERAL SHOWERS DAILY JUST TO KEEP COOL FOR ABOUT 2 MINUTES AT A TIME. FREE WI-FI ADVERTISED AT THE FRONT DOOR ENTERANCE OF ASOROCK, BUT NOTHING MATERIALISED. BROKEN BEER BOTTLES IN FRONT GARDEN, GRASS FULL OF TERMITES & WEEDS AND WAS UNGROWN. ADVERTISED CONTACT NUMBERS DIDN'T EXIST, SA VENUES AGENT HAD TO GO PASS ASOROCK TO GET THE CONTACT DETAILS OFF THE FRONT OUTSIDE WALL. DIDN'T GET R200.00 DEPOSIT BACK FOR NO BREAKAGES; ALTHOUGH IT WAS ADVERTISED ON THE WEBSITE, THE STAFF DENIED KNOWING ABOUT IT AND SAID THEY DIDN'T KEEP CASH ON SITE.. ANT POISON ALL OVER ALL WALKWAYS INCLUDING THE POOL AREA, POISONOUS FOR DOGS. GARDEN AREA UNTIDY, WASHING HUNG ON LINES AT POOL AREA. WE WERE UNHAPPY WITH OUR ROOM AND WE WERE OFFERED ANOTHER ROOM WITH NO PRIVACY, NO ENSUITE AND WE WOULD HAVE TO GONE ACROSS PASSAGE TO BATHROOM. POOL FULL OF ALGAE AND THERE WAS A FILTRATION PROBLEM.. STRANGE TV CHANNEL, NO DSTV SO WE COULN'T USE OUR DSTV CARD. NO DUPLICATE ROOM KEYS, NO GATE REMOTE FOR EACH UNIT (IN FACT WE HAD TO ASK FOR A REMOTE TO MOVE FREELY). DANGEROUS WOODEN STAIRS ACCESS TO POOL AREA & DEADLY FOR ADULTS BECAUSE IT WAS NOT COMPLETELY SECURE AND WOBBLED. UNITIDY GARDEN PERFECT HAVEN FOR SNAKES WITH BELOW RETAINER WALL WHICH WAS FILLED WITH GARDEN REFUSE. OUTER BATHROOM DOOR KNOB BROKEN OFF, SPARSE CUPBOARD SPACE, ONE CUPBOARD DOOR KNOB BROKEN OFF & DIDN'T LOCK. NO BEDSIDE TABLES, LAMPS OR CHAIRS. ADVERTISED BREAKFAST DID NOT HAPPEN. TOWEL RAILS HANGING READY TO FALL OFF. BASIN HAD NO PLUG, DRAINS BLOCKED. WE HAD TO ASK FOR CLEAN TOWELS AND TOILET PAPER DAILY. UNSAFE PORTABLE CHARCOAL BRAAI, LEGS READY TO FALL OFF & COLLAPSE. NO ROOM SAFE. 2 MISSING BATHROOM BURGLAR BARS. NO RACK SPACE IN SHOWER FOR TOILETRIES. INTERCOM WAS BROKEN AND HANGING BY A THREAD. NOT SAFE ENOUGH TO PARK IN FRONT OF BUILDING, NO ELECTRIC FENCING. OTHER GUESTS HUNG THEIR WASHING ON THE BALCONY. WE DIDN'T GET A STATEMENT WHEN WE PAID THE BALANCE DUE AND HAD TO GO DRAW CASH BECAUSE THEY DID NOT HAVE A CARD MACHINE. THERE WERE 9 ROOMS; WHICH LOOKED LIKE A SCHOOL DORMITORY! CAN'T LEAVE THE BATHROOM WINDOWS OPEN BECAUSE OF MOSQUITES & MONKEYS. STAFF WORE NO UNIFORMS. THE LINEN CUPBOARDS WERE IN THE PASSAGE WHERE OUR ROOM WAS SITUATED. GLASS SLIDING DOOR IN OUR ROOM COULDN'T BE LEFT OPEN BECAUSE OF MONKEYS AND MOSQUITES. NO SECURITY AND DIDN'T FEEL SAFE! COULDN'T WAIT TO LEAVE OUR ROOM DAILY BECAUSE IT WAS SO SMALL AND CRAMPED. THE LINEN WAS NOT CHANGED WHILE WE WERE THERE. FORTUNALEY WE BROUGHT A BLACK CONTAINER WITH US; WHICH WE USED AS A TABLE TO EAT OFF, PREPARE FOOD AND WASH OUR DISHES. WHEN WE SEARCHED THE WEBSITE, WE CAME ACROSS A REVIEW, THE PERSON SAID HE HAD ARRIVED AT ASOROCK AND WAS UNABLE TO GAIN ENTERANCE BECAUSE THE INTERCOM WAS BROKEN AND THE CONTACT DIDN'T WORK, BUT MOST IMPORTANTLY, HE COULDN'T GET HIS DEOSIT RETURNNED TO HIM. I WISH I HAD TAKEN A PHOTO OF MY WIFE'S FACE WITH HER HORRIFIED EXPRESSION WHEN WE FIRST ENTERED OUR ROOM AT ASOROCK VILLA GUEST HOUSE; ALTHOUGH THE EXPERIENCE OF THIS PALACE WILL LIVE WITH US FOREVER AND IT IS NOT A GOOD MEMORY AT ALL.

December 2021